The numbers we're willing to put in writing.
Four commitments. Each one a promise you can hold us to — before the contract, after the install, every day in between.
Uptime
Guaranteed
Network-monitored. Self-healing. Every camera online, every hour.
Resolution
Every Camera
License plates at 40 feet. Faces at 20. No grainy screenshots on your claim.
Seconds
Avg. Police Alert
Motion confirmed → dispatch notified. Not minutes. Seconds.
Day Storage
Cloud Included
Six months of footage retained. Pull any clip, any time, from any device.
Every promise, in plain language.
Hover each card to read the exact terms — no asterisks, no fine print buried in a PDF. If we can't say it plainly, we don't say it at all.
No Dead Zones or We Reinstall Free
Every square foot of your specified coverage area is live on day one. If a single blind spot exists, we return within 72 hours and fix it at our cost.
No Dead Zones or We Reinstall Free
- Applies to all installed camera networks
- Coverage map signed at time of contract
- Reinstall includes labor, hardware adjustments, and any additional mounting
- Claim window: 30 days from installation sign-off
- Does not apply to areas excluded from original coverage map
All guarantees documented in your service agreement.
Night Vision Clarity Guarantee
Faces readable at 25 feet in complete darkness. License plates at 35 feet. Or we replace the camera unit at no charge.
Night Vision Clarity Guarantee
- Applies to all cameras with IR night vision spec
- Clarity standard: readable facial features at 25ft, plate numbers at 35ft
- Replacement includes same-spec or upgraded unit
- Tested at install and documented with sample footage
- Claim requires footage evidence; response within 5 business days
All guarantees documented in your service agreement.
Same-Day Emergency Service Within City Limits
Camera offline, tampered, or vandalized? We dispatch a technician within 4 hours during business hours, same day.
Same-Day Emergency Service Within City Limits
- Applies to all active service plan subscribers
- Same-day window: 8am–6pm Monday–Saturday
- Dispatch within 4 hours of confirmed service ticket
- Emergency line available 24/7 for critical outages
- Travel outside 25-mile radius may incur mileage fee
All guarantees documented in your service agreement.
180 Days. Every Frame. No Exceptions.
Six months of continuous footage retained in encrypted cloud storage. Pull any clip via our portal or app — no tech support required.
180 Days. Every Frame. No Exceptions.
- Included in all Standard and Professional plans
- Footage retained at full 4K resolution for 30 days, 1080p thereafter
- Encrypted at rest and in transit (AES-256)
- Accessible via web portal and iOS/Android app
- Deletion only upon account closure or written client request
All guarantees documented in your service agreement.
5-Year Hardware Warranty, Parts & Labor
Every camera, every mount, every cable run — warranted for five years. Manufacturer defect or weather damage: we cover it.
5-Year Hardware Warranty, Parts & Labor
- Covers all hardware supplied and installed by Vigil
- Includes weatherproofing failure, hardware defect, and mounting failure
- Does not cover vandalism (covered separately under Protection Plan)
- Replacement unit dispatched within 48 hours of confirmed claim
- Labor for swap included at no additional cost
All guarantees documented in your service agreement.
Price-Lock: Your Rate Stays Fixed for 3 Years
The monthly monitoring rate on your contract doesn't move for 36 months. No surprise increases, no renegotiation calls.
Price-Lock: Your Rate Stays Fixed for 3 Years
- Applies to monitoring and cloud storage fees only
- Hardware replacement and additional camera installs priced separately
- Rate lock begins on contract execution date
- Applicable to 1-year and 3-year service agreements
- Rate review available at 36-month renewal; client may exit without penalty
All guarantees documented in your service agreement.
Three problems. One installer.
The camera system looks different depending on what you're protecting. We configure for the threat, not the square footage.
Property Managers
30 units. 1 dashboard.
Every entrance, exit, parking lot, and utility corridor — visible from a single portal. When a tenant disputes a damage claim or a package goes missing, you pull the clip in 30 seconds. No more "I didn't see anything."
34
units monitored
1
portal, all cameras
14 camera systems deployed across a 34-unit complex in East Austin. Zero unresolved incidents in 18 months.
Warehouse Operators
Shrinkage stops here.
Loading dock to receiving bay to inventory floor. Time-stamped footage synchronized with your inventory logs. When the discrepancy appears at month-end, you know exactly when and where.
91%
shrinkage reduction
Q1
result timeline
A 22,000 sq ft distribution facility reduced inventory shrinkage by 91% in the first quarter after install.
Small Business Owners
Sleep through the 2 a.m. alert.
Motion alert fires. You check your phone. It's a raccoon, not a break-in. Our AI-filtered alerts distinguish between verified human intrusion and environmental noise — so the only notifications you get are the ones that matter.
95%
false alert reduction
0
missed incidents
A downtown Austin restaurant owner reduced false motion alerts from 40/night to fewer than 2 — without missing a single verified incident.
What accountability looks like.
The footage from the loading dock caught a $14,000 inventory discrepancy on day nine. The cameras paid for the entire five-year contract in that single incident.
David Okafor
Operations Director · Meridian Distribution Co.
Austin, TX
$14K
recovered, day nine
I manage three properties across two zip codes. I check the Vigil portal once a morning instead of fielding calls all day. The tenants know the cameras are there. That alone changed the behavior.
Sandra Whitfield
Property Manager · Whitfield Residential Group
Round Rock, TX
3
properties, 1 portal
Properties We Protect